'Not sure if I should keep buying games and software from Microsoft': Xbox users are questioning account safety due to ongoing recovery issues, ahead of a disc-less console future

• Xbox users face account recovery issues ahead of the all-digital console future
• Xbox support offered help to more users after one had their account deleted after being hacked
• Some gamers are now hesitant to buy any of Microsoft's digital games or software

Sony's disc-less future for PlayStation consoles commences in 2028, and unsurprisingly it's left gamers unsettled, with Microsoft reportedly following in a similar direction. Unfortunately, it comes at a time when a digital future looks unsafe and insecure.

As reported by GamesRadar, Xbox has recently offered support to gamers who have lost access to their accounts due to hackers, in order to recover access to game libraries. This is directly involved with the case where one user had their 25-year-old Microsoft account hacked, and subsequently deleted, losing access to tons of personal OneDrive data and games.

In a response to the user, Joshua Khane, and the initial account deletion post, the Xbox support account issued an apology, stating it is actively working to 'restore access' to Khane's purchases, despite the account deletion email stating that it was 'irreversible'. Notably, it also highlighted that its 'DMs are open' for other users facing account recovery issues.

However, that's not done enough to satisfy users, as most suggest that Xbox support's DMs are simply full of bots, while others suggest that buying games on any of Microsoft's gaming ecosystems might be a risky move.

One user stated: "I was not affected by this, but watching the developments makes me feel very unsafe as an Xbox customer. Not sure if I should keep buying games and software from Microsoft if this is the way I'll be treated if my account ever gets hacked."

(Image credit: Microsoft)

Most importantly, the drama arrives ahead of a disc-less console future, not just for Sony PlayStation users. Microsoft's Project Helix is reportedly set to feature a disc-to-digital function, known as 'Positron', allowing gamers to turn discs into permanent digital copies.

Xbox issues with account deletion after being hacked, and over 500 movies instantly removed from user libraries on PlayStation, aren't doing much to instil faith in users on both ecosystems to trust in an all-digital future.

It's now evidently clear that once physical game copies are out of the picture, users' access to games will be at the disposal of Microsoft and Sony, and that explains why gamers are continuously voicing their frustrations — but it's hard to say if those complaints will change anything.